Maintenance

Snow Removal Updates

The HRA has purchased a truck for snow plowing.  This will be the first snow season with the new truck so staff are still going to be working out the details as the season progresses.

  • Snow Removal Updates as of…
    • Removal Schedule
      • The order the lots will be cleared is beginning at Jordan Tower I & II, Bluffview Townhomes, Deer Run Townhomes, Pioneer Place Townhomes, and Hill Street Triplex
    • Basic Information
      • Sidewalks
        • Maintenance staff will shovel the main sidewalks once they are on the property. Residents are responsible for their own steps and walkways from apartment to the main sidewalk.
      • Parking Lots
        • If it snows more than 1 inch, the parking lots will be plowed once it stops snowing.  If it stops in the evening, they will be plowed the next morning. Vehicles need to be moved out of the parking lot by 9:00 a.m. the next day and stay out of the lot until it’s cleared.
        • If a Snow Emergency is announced by the City, leave your vehicle in the lot until we can arrange the plowing. https://www.red-wing.org/491/Snow-Emergencies
        • If your vehicle is not moved in time:
          • 1st  offense- warning letter sent
          • 2nd offense- charged $25 for staff to remove snow
          • 3rd offense- vehicle towed at owner’s expense

Work Order Procedures

For maintenance work orders during office hours- Monday thru Thursday 7:30 am to 4:30 pm and Fridays 8 am to noon, call the office at 651-388-7571.

  • For non-emergency work orders after office hours, either wait and call next business day or call the office number at 651-388-7571.  If leaving a message, please leave details along with contact information as staff will have to follow up. 

Maintenance On-Call, After Hours Procedures

If a resident believes that there is an emergency after hours that may cause damage to the property, then they should call 651-764-9586.  If there is a threat to persons, calling the emergency responders such as the local law enforcement, should be first call.  Emergency responders have the HRA information, if needed.

The resident is to leave a detailed message with their name, unit address, phone number and a detailed description of the issue that is happening. 

Maintenance staff will determine if it is an emergency.  They will only respond to actual emergencies.  Any other message will be addressed the next business day.

Any work completed by the maintenance staff after hours and that is not an emergency will be charged to the resident at $75 per hour per staff.

Other Maintenance Updates:

Red-Wing-HRA-Maintenance-Charges